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You are here: Home / Terms & Conditions

Terms & Conditions

Your Order

Every care is taken to ensure your purchase reaches you in perfect condition.

All images on the Alex Milway SHOP are photographs which may have been adapted for the best viewing experience. Monitor settings can also vary, so the image/colours on your screen might be slightly different to the print/book/item you receive.

Delivery

If you live in the UK, please allow 1 – 2 weeks for delivery.

We cannot accept responsibility for parcels damaged during shipping. Risk of loss and damage is passed on to you once the parcel is in the possession of the postal service or courier. If parcels go missing or are returned to Alex Milway’s Shop (Miramus Ltd) as unclaimed – because the address you provided was incorrect or inaccessible, or because you didn’t collect the parcel from a delivery depot in time – additional payment will be required to arrange a second shipping. If we notice the address is incomplete before shipping, we’ll do what we can to contact you for the full address.

Returns/Refunds

In the unlikely event that you are not satisfied with your purchase, you can cancel and receive a full refund (minus P&P charges). To qualify for a refund, the item must be sent back to us in perfect condition within 14 days of receiving your order. These terms and conditions do not affect your statutory rights as a consumer. 

If you find anything wrong with your order, please get in touch immediately and we will find a way to resolve it – alexmilwaywrites@gmail.com

We cannot accept responsibility for loss or damage to returned items while in transit. If you decided to return an order by post, please use a reputable, tracked parcel delivery or courier service. Unfortunately, return shipping costs cannot be refunded.

Queries

For SHOP queries only, please email alexmilwaywrites@gmail.com and we will aim to get back to you in five working days.

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Latest book out now!

Big Sky Mountain

By Alex Milway

Welcome to Big Sky Mountain: a home for everyone!

Rosa has come from the city to live with Grandma Nan in the wilds of Big Sky Mountain. And what surprises are in store for her! Grandma Nan is not exactly an ordinary grandma, and Big Sky Mountain is like nowhere Rosa has dreamed about before. Grandma Nan lives in an old wooden cabin with Albert the moose and Little Pig the pygmy owl, and spends every day out on adventures. From canoeing down rapids to making friends with the local animals, life never stays still for long on Big Sky Mountain!

An exhilarating new series set in the great outdoors, from HOTEL FLAMINGO author Alex Milway.

An excellent early reader book for children aged 4-8

Funny and charming; Alex Milway has made me want to fly right into Big Sky Mountain myself. – Andy Shepherd, author of The Boy Who Grew Dragons

I want to go to Big Sky Mountain! It’s the rugged wilderness, but much softened by a comfy bear who’s a travelling salesman, a moody architect hare and some busy builder beavers who still have to learn about how to get along with the rest of the community. – Sarah McIntyre, illustrator of Pugs of the Frozen North

This is a perfect, big-hearted adventure story, with pictures and laughs on every page and an environmental message delivered with the lightest touch. Once you have met the wonderful cast of talking animals, warmed to Nan’s peculiar ways and found your feet in the wilderness, like Rosa you’ll never want to leave Big Sky Mountain. – Clara Vulliamy

As a HUGE fan of feisty grandmothers I LOVED Grandma Nan in Big Sky Mountain! Wise, capable and fearless, she is the perfect role model for her granddaughter Rosa. A wild adventure with an important message, bravo! – Sophy Henn, author and illustrator of Bad Nana

The perfect adventure to rewild young readers – Benji Davies, author and illustrator of Grandad’s Island

Out now!

Available in all good book shops.

Bookshop.org

Waterstones

Amazon

Read more about it here

View Book

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