Your Order
Every care is taken to ensure your purchase reaches you in perfect condition.
All images on the Alex Milway SHOP are photographs which may have been adapted for the best viewing experience. Monitor settings can also vary, so the image/colours on your screen might be slightly different to the print/book/item you receive.
Delivery
If you live in the UK, please allow 1 – 2 weeks for delivery.
We cannot accept responsibility for parcels damaged during shipping. Risk of loss and damage is passed on to you once the parcel is in the possession of the postal service or courier. If parcels go missing or are returned to Alex Milway’s Shop (Miramus Ltd) as unclaimed – because the address you provided was incorrect or inaccessible, or because you didn’t collect the parcel from a delivery depot in time – additional payment will be required to arrange a second shipping. If we notice the address is incomplete before shipping, we’ll do what we can to contact you for the full address.
Returns/Refunds
In the unlikely event that you are not satisfied with your purchase, you can cancel and receive a full refund (minus P&P charges). To qualify for a refund, the item must be sent back to us in perfect condition within 14 days of receiving your order. These terms and conditions do not affect your statutory rights as a consumer.
If you find anything wrong with your order, please get in touch immediately and we will find a way to resolve it – alexmilwaywrites@gmail.com
We cannot accept responsibility for loss or damage to returned items while in transit. If you decided to return an order by post, please use a reputable, tracked parcel delivery or courier service. Unfortunately, return shipping costs cannot be refunded.
Queries
For SHOP queries only, please email alexmilwaywrites@gmail.com and we will aim to get back to you in five working days.